Testimonials

I spent nearly a year searching through various cars and dealerships and never felt comfortable enough to make the purchase. Anne truly took the time to figure out what I needed and made every possible effort to ensure that I was satisfied. As a young first time buyer it took SO much work on Anne and Barry?s end to finance me and they were so happy to do so. Once the purchase was complete and I was on my way we ran into a small glitch with my tire sensors and custom rims but Anne and Barry put it an incredible amount of effort to find me new rims (which ended up being better than the originals). Most importantly, however, Anne and Barry both made sure that their ultimate goal was to have a satisfied buyer. It has been such an incredible pleasure working with both of them and I couldn?t imagine purchasing a vehicle anywhere else. Thank you both so very much!

July 2010

-Jehan Y.

Peter was my CPO advisor, and did an absolutely incredible job of making me feel welcome, comfortable, get me the information I needed to understand options on the car, and what I was buying. Peter gave 150% on every transaction we had, and was a pleasure to work with. I'll definitely be referring him and the dealership

May 2010

-Jason O

just wish I would have taken my vehicle to South County BMW since I bought my vehicle. Every single person, from the shuttle driver to mangement, treated me with respect and everyone was always so ready to help me. I believe you have a great team. If one person is not able to help you the next one jumps right in! Thumbs up to your customer service!

June 2010

-Yadira S

A truly excellent buying experience! BMW NA should be very pleased with the service, attitudes, and genuine friendliness of the staff at BMW South County! Thnks to all there for a wonderful buying experience.....and even more so for my amazing 328i coupe!!

May 2010

-John B

I have to pass this along since this is my first real experience working with Danny Furrow.

My customers, Steve L. and Syndey B. purchased a CPO vehicle earlier this month and unfortunately it had some warning lights on the dash. Josh drove it and did a great job reassuring the customers that it just needed to be reset. Since it was late at night they agreed to drive it home and bring it back. The closing of the deal went great with Chris because he trusted that I knew my customers limits and saw that they had complete confidence in me.

The next day I spoke with Danny and told him the situation with the vehicle. I got the rubber floor matts and a few other items ready for the customers and asked Danny to give them to the customer when they came in for the appointment since I had another customer coming in. From that point on he took excellent care of the customers, while keeping me updated! He ordered the owners manual and spare key and contacted customers as soon as they came in and even informed me! Love that!! I also checked in periodically with the customers. Since we didn't have a loaner available he drove the customer home! The next day he made sure we had one reserved for them. Through the whole process we worked as a team and the customers totally saw that. Multiple times I got great feedback from both the wife and husband and they were very particular people.

I wanted to give huge praise to Danny for being so organized, professional and working WITH me. Thank you so much!

Anne

-BMW South County

-May 2010

Hi Gino, I am having a good time learning all the new goodies on my new car and don't miss the my old ride at all. I appreciate how fast and smooth you made the transaction happen... you definitely made my experience at BMW a wonderful one and I look forward to being a long term customer.

Thank you,

Heather

April 2010

-Heather W.

Just wanted to tell you what great service I received today.

Michael Caine was wonderful and courteous. He is very helpful to his customers and makes your business look good. Also, Mallory in the transportation was very helpful and courteous. Great team you have there!

Please let them know they make the customers happy.--Thanks,--Marguerite

-Marguerite

I enjoyed working with Anne while I decided to make this purchase. She was very helpful in helping me with answering all my questions. She made the process much easier than I would have expected.

April 2010

-Cheryl F

Hi Rick,

I purchased a vehicle from you last week ('07 black 328 on Monday, 4/5). I've been wanting to write to thank you again for all of your assistance in helping me purchase my car. I am really happy about my purchase and wanted to reiterate what a pleasant experience it was to deal with you and your dealership. Thank you for making this as painless as possible for me, I really appreciate it. I will definitely refer you to all of my friends and family.

Thanks again!

April 2010

-Karen D.

This is my 4th BMW lease, and my most satisfying experience. Carlos in sales, Danny in lease return and Dee who reviewed car features were spectacular. I don't have enough good things to say!

I am a physician with 2 kids and a very busy schedule--they were so accomodating and genuinely interested in helping facilitate my experience. Moreover, I felt everyone was very honest and genuine.

April 2010

-Christine C

My name is Eriberto and I recently purchased a 2007 BMW at your dealership. I worked closely with Peter Worth and I'm proud to say that the transaction went smooth. I commend Peter for his expertise and customer service. He is a great asset to your organization. I also worked with Josh and two other finance managers who were extremely attentive and addressed all of our questions and concerns.

I have a pending due bill for which I am working with Matt from the service department. We will schedule a convenient time to bring in the vehicle during the next few days and I am sure this will go smoothly as well.

February 2010

-Eriberto V

The day I dropped off my vehicle for servicing, it was a 'Girls Day' for me and my 2 daughters. I was provided a loaner, my daughters and I went to the mall to do a little bit of shopping for the day. The 3 of us were having a really fun day, we shopped and had a nice lunch, there at lunch I recieved the call my vehicle was ready for pick up. We drove back to the service center and picked up my vehicle, before we left the service advisor handed me and my girls, very pretty daisies. The daisies, put the icing on the cake for me and my 2 girls, it was a very nice gesture, my girls were very flattered to head home after a 'Girls Day' with a nice flower.... Thank you BMW you made a visit to the service center for me and my family a super experience.
I just wanted to mention, the extras are very much noticed besides the great service your dealership provides and offers.
Keep up the great work!!!

July 2009

-Tuty L

Matthew Moore was great! Very much appreciated my flower at the end of the day!

July 11th, 2009

-Jaqueline M

I'd like to share a few thoughts after spending some time on two consecutive days at Cunningham. I parked by a good friend this morning at Balboa park as he got out of his brand new Mercedes Benz. I complimented him on his new "wheels". He proceeded to tell me he certainly going to enjoy his new car but had been disappointed by the service he had received. He had asked a sales person to go over some of the things in the car but the sales person responded that "I'll try to see if I can explain some of the things, but I don't really do that. This sales person then tried recruiting someone from the service dept to help out but that person also wasn't really willing to help. My friend told me that instead of being excited about his new car he was now having some negative feelings about the whole purchase experience.

I'm sure he'll enjoy his new car in time, and I did tease him about "you should have gone BMW". In all sincerity I have never encountered anything but excellent service at Cunningham. I couldn't help but compare my friend's experience to all the positive ones I have had everytime I have taken my car in for servicing. I know we are sometimes at the quick to complain when things don't go our way and therefore I just wanted to say kudos to the service department for all the wonderful service and attention I have always received.

Sincerely,

Irene B.

-Irene B.

June 16, 2009

Dear Mr. Jeff Gerken and the BMW South County Team,

It is with great pleasure that I write this letter to express my gratitude and commend the exceptional customer service my wife and I received from the staff and BMW South County.

The sales team and customer service provided is among the best I have seen. Erik Nelson and Donah Harveston are true professionals and one reason we returned to BMW South County again to purchase our second vehicle. Erik's great attitude, professionalism, and attentiveness define exemplary customer service at the highest level. This team has exceeded our expectations and has made for pleasant experience, not once, but TWICE.

Please pass my sincere thanks and appreciation to those on your staff for making our car buying experience a truly pleasurable one. We look forward to doing business with you in the future and definitely recommend BMW South County to all our friends and family

Many Thanks,

-Frank & Maria

June 5th, 2009

I just want to say thanks to all the staff at your service department last 4 years of service with your company. Service has added new standars to the word SERVICE.

Thank u and have a great year!

-Rafael I.

May 2009

Dear Mr. Gerken:

I write to bring your attention to the outstanding service I have received at BMW South County service, with specific thanks to Natasha Silveira.

Natasha is always very professional, friendly and ensures that all of my needs are met and that any service issues are completed in a timely and satisfactory manner. I truly appreciate the outstanding job that Natasha does.

Please feel free to call if you have any questions.

Sincerely,

-Robin

May 20th, 2009

Dear Cunningham BMW;

I recently purchased my 3rd 'Certified Pre-Owned' BMW from your dealership. I would like you to know just how much I love the car! It is truly the 'driving experience' promised.

In the years that I have been associated with your Service Department, I want you to know they are the department that stands alone. There are 3 other dealers that are closer to my house, with one literally around the corner, yet I can't imagine going anywhere else for my service needs. From the on line service status, to the reminders sent in the mail, your Service Department is just the best. What few problems I have incurred with my BMW's have been fixed right, promptly, while keeping me informed every step of the way. They really understand my needs and how important my car is to me. I love my Service Department so much that I bake them cookies every time I come in. They all do such a great job that I feel their efforts need to be acknowledged.

I commend you BMW South County, for securing one of the best Service Teams on the planet... Keep up the great work!

Sincerely,

-Jazzmine W.

John,

I wanted to talk to someone at BMW South County to express my feelings about the level of customer service you provided and didn't feel that I could get the point across in the online survey. It was easy to max out the survey with all "5s"!!! I am completely satisfied with the customer service you provided and the quality of work that was done. I knew that there was going to be a substantial amount of work to be done and you kept me informed of additional requirements and progress.

The only issue we had was the dye on the seat, but that was also handled to my complete satisfaction. I have received a check for the shirt that also included reimbursement for taxes and shipping charges.

I know that if I have any issues with my vehicle in the future that I can bring it to BMW South County and will receive the same "OUTSTANDING" service. Thank you!!!

So that you know, I also requested to be contacted by BMW USA. My intention is to express my extreme satisfaction to them, as well. Again, I just didn't think I could get my feelings across in the online survey.

Thanks again and congratulations on a well deserved promotion,

May 21st, 2009

-Larry McG.

The whole process was upfront and honest from the beginning. I shopped three other San Diego area BMW dealerships, and BMW South County was the only dealership that was up front about my lease termination options for my old BMW. Pricing was straight forward, and customer service was excellent. The car walk-through was top-notch.

May 18th, 2009

-Gregory S

The assistance with details during the ordering process was priceless! I would not have been able to obtain the actual vehicle I wanted to purchase without the help of James and Ron in sales.

February 2010

-Richard R

Your entire staff, from Mike Sisco, Donah Harveston, Hannah Gerken and Mindy ,were the most professional group that I have had the pleasure of dealing with. Each one gave me their undevided attention and time during the sales process, and more importantly after I received the car each one has contacted me and inquired whether I have any questions or concerns. Kudos to the BMW South County Team effort!.

May 2009

-Mike K.

Mr. Gerken,
I had an outstanding experience from the initial test drive on 8/28/09 to the final delivery/purchase transaction on 11/28/09. My client advisor Mr. Joe Enea was totally professional from start to finish as were Ms. Donah Harveston (financing) and Mr. Matthey Moore (service).

Please pass-on a sincere thank you from me to these personnel, especially Joe, as these BMW South County team members, made my BMW vehicle purchase the most enjoyable, satisfying and rewarding I have ever experienced.

Sincerely,
Mark L. B.

December 2009

-Mark B.

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BMW South County (BMW South County) is your San Diego BMW Dealer.