BMW South County Testimonials
Everything was very quick, very clean, and very straightforward.
Customer service was great and from all employees.
I've had experience with many dealerships and this has been one of the best. They attempt to help in any way possible and not hassle or sell you.
I highly recommend my Service Advisor Natasha Silveira at South County BMW.
If I am in the area and my car is in any need. I will be bringing it to her
Jan 2012
- Will K
I am very grateful to have met such a kind and caring man as Kailash Yoshi. He is undoubtably a "people-person" and truly understands how cars should be sold. I recommend not only BMW South County as the BEST dealership in San Diego due to its unparalleled service, but also full heartedly recommend future buyers to buy their BMW with Kailash Yoshi.
November 2011
- Jordan J.
Just to let you know, my colleague purchased a new BMW a couple of months ago from Escondido. He was not offered free car washes and was most jealous when I told him that South County does! It doesn't seem like a big deal when it's mentioned during the sale, but upon reflection, it's pretty cool! Thanks.
November 2011
- Georgina L.
I would like to commend Randy Mann for going out of his way in explaining the options I had in getting the vehicle with the equipment i wanted, and insured that the vehicle would be ready for pickup as promised! He is truly an asset for BMW South county!! October 2011
- Frederico A.
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Amazing experience overall. I am eternally grateful that I decided to get a BMW for my first car, and that I went to BMW South County because they made the experience less stressful and horrifying. Thank you to everyone at BMW South County, please don't change the way you do business and the way you approach customer service, a lot of dealership could learn from you. October 2011 |
- Christina F.
BMW South County certainly wasn’t the closest dealership to us but it was worth the drive out there to get quality service from ethical professionals.
October 2011
- Mike K.
BMW South County truly provided an amazing experience that exceeded all of my pervious car purchase/lease experience including other BMW dealers. BMW South County offers great customer service and attention to detail. They will be my first choice for car purchase/leases in the future.
September 2011
- Carla M.
I just wanted to pass along that my experience with your service department is above and beyond expectations solely based on all of my dealings with Daniel. He exemplifies the BMW experience and is always professional, courteous and always makes me and my family feel comfortable in the dealership. I will consider making my next purchase with South County based on my experience with Daniel. Please pass along my sediments to him for a job well done.
July 2011
- Danny M.
I am totally amazed at how impeccable they were at managing and accommodating me throughout this purchase agreement process.. They made my experience of buying a BMW a breath of fresh air!.. Thank you BMW south county! You're my hero!
July 2011
- Erika S.
I have to congratulate you for the quality service I received, from every staff member I interacted with, during my recent purchase. I have to specially acknowledge Mr. Randy Mann, he was a joy to work with, a truly kind person.
June 2011
- Silvia L.
One of the things I LOVE about the used car/lease buy out, is that we were able to extend the service option...and warranty. That peace of mind meant a lot to me.
February 2011
- Janet D.
I will recommend my family and friends to purchase their next car from this dealership. Please tell Chuck Thomas thank you for all his help. My family is enjoying both BMWs.
February 2011
- Illiana G
Really appreciated the time and attention. I am very particular about my car and James Gonzalez and the rest of the staff was helpful in answering my questions before, during, and after my purchase.
February 2011
- Jean Marie H.
I would just like commend my sales associate, Anne Patou, for all of her help with my purchase. She was always ready and willing to listen to all of my concerns and expectations. Great service! Loved the celijet that was applied to my car.
February 2011
- Philip D
| I spent nearly a year searching through various cars and dealerships and never felt comfortable enough to make the purchase. Anne truly took the time to figure out what I needed and made every possible effort to ensure that I was satisfied. As a young first time buyer it took SO much work on Anne and Barry?s end to finance me and they were so happy to do so. Once the purchase was complete and I was on my way we ran into a small glitch with my tire sensors and custom rims but Anne and Barry put it an incredible amount of effort to find me new rims (which ended up being better than the originals). Most importantly, however, Anne and Barry both made sure that their ultimate goal was to have a satisfied buyer. It has been such an incredible pleasure working with both of them and I couldn?t imagine purchasing a vehicle anywhere else. Thank you both so very much! | |
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July 2010 |
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- Jehan Y.
Peter was my CPO advisor, and did an absolutely incredible job of making me feel welcome, comfortable, get me the information I needed to understand options on the car, and what I was buying. Peter gave 150% on every transaction we had, and was a pleasure to work with. I'll definitely be referring him and the dealership
May 2010
- Jason O
just wish I would have taken my vehicle to South County BMW since I bought my vehicle. Every single person, from the shuttle driver to mangement, treated me with respect and everyone was always so ready to help me. I believe you have a great team. If one person is not able to help you the next one jumps right in! Thumbs up to your customer service!
June 2010
- Yadira S
A truly excellent buying experience! BMW NA should be very pleased with the service, attitudes, and genuine friendliness of the staff at BMW South County! Thnks to all there for a wonderful buying experience.....and even more so for my amazing 328i coupe!!
May 2010
- John B
I have to pass this along since this is my first real experience working with Danny Furrow.
My customers, Steve L. and Syndey B. purchased a CPO vehicle earlier this month and unfortunately it had some warning lights on the dash. Josh drove it and did a great job reassuring the customers that it just needed to be reset. Since it was late at night they agreed to drive it home and bring it back. The closing of the deal went great with Chris because he trusted that I knew my customers limits and saw that they had complete confidence in me.
The next day I spoke with Danny and told him the situation with the vehicle. I got the rubber floor matts and a few other items ready for the customers and asked Danny to give them to the customer when they came in for the appointment since I had another customer coming in. From that point on he took excellent care of the customers, while keeping me updated! He ordered the owners manual and spare key and contacted customers as soon as they came in and even informed me! Love that!! I also checked in periodically with the customers. Since we didn't have a loaner available he drove the customer home! The next day he made sure we had one reserved for them. Through the whole process we worked as a team and the customers totally saw that. Multiple times I got great feedback from both the wife and husband and they were very particular people.
I wanted to give huge praise to Danny for being so organized, professional and working WITH me. Thank you so much!
Anne
-BMW South County
- May 2010
Hi Gino, I am having a good time learning all the new goodies on my new car and don't miss the my old ride at all. I appreciate how fast and smooth you made the transaction happen... you definitely made my experience at BMW a wonderful one and I look forward to being a long term customer. Thank you, Heather April 2010
- Heather W.
Just wanted to tell you what great service I received today. Michael Caine was wonderful and courteous. He is very helpful to his customers and makes your business look good. Also, Mallory in the transportation was very helpful and courteous. Great team you have there! Please let them know they make the customers happy.--Thanks,--Marguerite
- Marguerite
| I enjoyed working with Anne while I decided to make this purchase. She was very helpful in helping me with answering all my questions. She made the process much easier than I would have expected. |
April 2010
- Cheryl F
Hi Rick,
I purchased a vehicle from you last week ('07 black 328 on Monday, 4/5). I've been wanting to write to thank you again for all of your assistance in helping me purchase my car. I am really happy about my purchase and wanted to reiterate what a pleasant experience it was to deal with you and your dealership. Thank you for making this as painless as possible for me, I really appreciate it. I will definitely refer you to all of my friends and family.
Thanks again!
April 2010
- Karen D.
- Christine C
My name is Eriberto and I recently purchased a 2007 BMW at your dealership. I worked closely with Peter Worth and I'm proud to say that the transaction went smooth. I commend Peter for his expertise and customer service. He is a great asset to your organization. I also worked with Josh and two other finance managers who were extremely attentive and addressed all of our questions and concerns.
I have a pending due bill for which I am working with Matt from the service department. We will schedule a convenient time to bring in the vehicle during the next few days and I am sure this will go smoothly as well.
February 2010
- Eriberto V
The assistance with details during the ordering process was priceless! I would not have been able to obtain the actual vehicle I wanted to purchase without the help of James and Ron in sales.
February 2010
- Richard R
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Mr. Gerken,
December 2009 |
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- Mark B.
The day I dropped off my vehicle for servicing, it was a 'Girls Day' for me and my 2 daughters. I was provided a loaner, my daughters and I went to the mall to do a little bit of shopping for the day. The 3 of us were having a really fun day, we shopped and had a nice lunch, there at lunch I recieved the call my vehicle was ready for pick up. We drove back to the service center and picked up my vehicle, before we left the service advisor handed me and my girls, very pretty daisies. The daisies, put the icing on the cake for me and my 2 girls, it was a very nice gesture, my girls were very flattered to head home after a 'Girls Day' with a nice flower.... Thank you BMW you made a visit to the service center for me and my family a super experience.
I just wanted to mention, the extras are very much noticed besides the great service your dealership provides and offers.
Keep up the great work!!!
July 2009
- Tuty L
Matthew Moore was great! Very much appreciated my flower at the end of the day!
July 11th, 2009
- Jaqueline M
- Irene B.
June 16, 2009
Dear Mr. Jeff Gerken and the BMW South County Team,
It is with great pleasure that I write this letter to express my gratitude and commend the exceptional customer service my wife and I received from the staff and BMW South County.
The sales team and customer service provided is among the best I have seen. Erik Nelson and Donah Harveston are true professionals and one reason we returned to BMW South County again to purchase our second vehicle. Erik's great attitude, professionalism, and attentiveness define exemplary customer service at the highest level. This team has exceeded our expectations and has made for pleasant experience, not once, but TWICE.
Please pass my sincere thanks and appreciation to those on your staff for making our car buying experience a truly pleasurable one. We look forward to doing business with you in the future and definitely recommend BMW South County to all our friends and family
Many Thanks,
- Frank & Maria
- Robin
May 20th, 2009
- Jazzmine W.
The whole process was upfront and honest from the beginning. I shopped three other San Diego area BMW dealerships, and BMW South County was the only dealership that was up front about my lease termination options for my old BMW. Pricing was straight forward, and customer service was excellent. The car walk-through was top-notch.
May 18th, 2009
- Gregory S
Your entire staff, from Mike Sisco, Donah Harveston, Hannah Gerken and Mindy ,were the most professional group that I have had the pleasure of dealing with. Each one gave me their undevided attention and time during the sales process, and more importantly after I received the car each one has contacted me and inquired whether I have any questions or concerns. Kudos to the BMW South County Team effort!.
May 2009
- Mike K.
We appreciate everyone's feedback. Unfortunately due to limited amount of space on our website we will only be able to post some submissions after review.
Thanks & Have A Great Day!
